Privacy Policy

Last Updated: 24 July 2026.

Introduction

Welcome to 36Vegas ("we", "us", "our", "the Company"), operating the website 36-vegas.org (the "Site"). We are committed to protecting and respecting your privacy in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our Site, register an account, or use our services. By using 36Vegas, you acknowledge that you have read and understood this Policy. If you do not agree with the terms outlined here, please refrain from using our services.

If you have any questions regarding this Policy, please contact us at [email protected].

Who We Are

36Vegas is an online gaming and entertainment platform. As the data controller, we determine the purposes and means of processing your personal data. We take our obligations under Canadian data protection laws seriously and adhere to privacy standards consistent with those enforced by the Office of the Privacy Commissioner of Canada (OPC) and relevant provincial regulators.

Information We Collect

We may collect and process the following categories of personal data:

Identity Data: full name, date of birth, gender, government-issued identification (for age and identity verification purposes).
Contact Data: email address, postal address, telephone.
Financial Data: payment card details, bank account information, transaction history, and details relating to deposits and withdrawals made through supported payment.
Account Data: username, password, account preferences, and security.
Technical Data: IP address, browser type and version, device identifiers, operating system, time zone setting, and geolocation data.
Usage Data: information about how you use our Site, including gameplay history, session duration, wagering patterns, and pages.
Marketing and Communications Data: your preferences regarding receiving marketing from us and your communication.
Verification Data: documents submitted for Know Your Customer (KYC) and anti-money laundering (AML) checks, including proof of address and proof of.

How We Collect Your Data

We collect data through the following means:

Direct interactions: when you register an account, make a deposit, contact customer support, or complete forms on our Site.
Automated technologies: through cookies, web beacons, and similar tracking technologies as you interact with our Site.
Third parties: including payment processors, identity verification providers, fraud prevention agencies, and, where legally required, credit reference.

Legal Basis for Processing

Under applicable Canadian privacy frameworks, we rely on the following lawful bases and consent principles to process your personal data:

Legal Basis	Purpose
Contractual necessity	To provide our services, process payments, and manage your account
Legal obligation	To comply with age verification, AML, KYC, and licensing requirements
Legitimate interests	To prevent fraud, improve our services, and ensure platform security
Consent	For marketing communications and non-essential cookies

How We Use Your Data

We use your personal data to:

Create and manage your.
Process deposits, withdrawals, and.
Verify your identity and age (we do not permit access to individuals under the legal gambling age in their respective province or territory, typically 19 years of age in most provinces, or 18 in Alberta, Manitoba, and Quebec).
Detect and prevent fraud, money laundering, and other illegal.
Provide customer.
Send you service-related communications and, where consented, marketing.
Monitor for signs of problem gambling and provide responsible gambling.
Comply with our legal and regulatory.
Improve and personalise our Site and.

Payment Information

We work with regulated payment providers to process transactions via credit/debit cards, Interac, iDebit, Instadebit, electronic funds transfers, and other supported Canadian payment methods. We do not store full card numbers on our own servers; payment data is processed and stored by PCI-DSS compliant third-party payment processors. We may retain limited transaction metadata for accounting, fraud prevention, and regulatory reporting purposes.

Data Sharing and Third Parties

We may share your personal data with:

Payment processors to facilitate.
Identity verification and fraud prevention services to comply with KYC/AML.
Regulatory authorities, where required by law.
Professional advisers, including auditors and legal.
Law enforcement agencies, where legally.
Service providers, such as hosting providers, customer support platforms, and marketing partners, under strict data processing.

We do not sell your personal data to third parties for their own marketing purposes.

International Data Transfers

Where personal data is transferred outside Canada, we ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms recognised under applicable privacy laws, to maintain a comparable level of protection for your information.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Financial and identity verification records are typically retained for a minimum period consistent with applicable AML regulations and statutory obligations, generally five years from the end of the business relationship, unless a longer retention period is required by law.

Your Rights Under Canadian Privacy Law

As a Canadian resident, you have the following rights regarding your personal data:

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your data, subject to legal retention.
Right to restrict processing: to request limitation of how we use your data.
Right to data portability: to receive your data in a structured, commonly used.
Right to object: to object to processing based on legitimate interests or for direct.
Right to withdraw consent: where processing is based on consent, at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframes required under applicable Canadian privacy legislation.

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy commissioner.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, analyse traffic, and support security functions. In accordance with applicable Canadian electronic commerce and privacy regulations, we obtain your consent where required before placing non-essential cookies. You can manage your cookie preferences through our cookie settings tool or your browser settings at any time.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. Despite our efforts, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Responsible Gambling and Vulnerable Persons

We are committed to promoting responsible gambling. Where account activity suggests signs of problem gambling, we may process additional data to assess risk and offer support tools, including deposit limits, self-exclusion, and cooling-off periods. If you or someone you know needs support, free and confidential help is available through ConnexOntario (1-866-531-2600), the Responsible Gambling Council (RGC), or provincial helplines such as PlaySmart and GameSense.

Children's Privacy

Our services are strictly intended for individuals of legal gambling age (19+ in most provinces/territories, 18+ in AB, MB, QC). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under the legal age, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via email or a prominent notice on our Site. Continued use of our services after such changes constitutes acceptance of the updated Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected].

We aim to respond to all enquiries promptly and within the timeframes required under applicable law.